OUR PEOPLE ARE OUR SUCCESS.

Our people are an integral part of what we do – and our success.  Fully trained and certified staff ensure a superior service.  We understand the importance of providing high-level training to qualify and certify all our operators to minimize risk on the site. We also cultivate a culture of learning and leadership among our workforce and promote growth and opportunity.  It’s essential for our employees and our customers. It also elevates our trade.

CURRENT CAREER OPPORTUNITIES

JOB SUMMARY

The Customer Service Representative/Inside Sales (CSR) is responsible for providing professional customer service to SSHVS clients. The CSR is the first point of contact for current and prospective customers, and in this role, the CSR will provide clients with a clear understanding of services, respond to all customer inquiries, and demonstrate a commitment to providing the highest level of service from start to finish.

KEY RESPONSIBITLIES

  1. Obtain and input all Service details for following day(s) jobs to ensure all aspects of work considered (equipment/staffing/training etc.)
  2. Take all incoming phone calls from clientele and direct as appropriate, ensuring a smooth and professional customer experience upon phoning SSHV.
  3. Maintain constant awareness of service availability (schedule) in order respond to clients effectively while maximizing serviceability.
  4. Provide pricing to clients upon receiving job scope and service request.
  5. Initiate, follow up and gather feedback from clients on services provided through use of on-site client survey.
  6. Address any/all client inquiries and provide effective and timely communications – Accounts Receivable, operational, training etc.
  7. Work with Clients to complete Onboarding and Credit Card confirmation and pushing net30 terms where appropriate.
  8. Work with Supervisors, planning team, and sales team to drive proactive efforts in servicing clients.
  9. Be able to complete and approve sales orders for assigned clients. (Non-Project)

QUALIFICATIONS

  • Previous Sales/Customer Service experience
  • Sharepoint experience required.
  • Strong working knowledge of Microsoft Office applications such as Outlook, Word, and Excel
  • Strong customer service skills
  • Previous experience or knowledge of the construction industry is an asset

SCHEDULE & WORKING CONDITIONS

  • 44 hours/week in office environment. Hours may vary based on day to day challenges
  • The employee will also be required to be available during off hours based on client needs.

JOB SUMMARY

The Dispatcher effectively coordinates and schedules availability of required equipment (hydrovac, coring, and auxiliary operations), crews, and job specifications as necessary. They communicate scheduled jobs, respond to job inquiries, and work with various departments to ensure proper details for jobs are recorded.

KEY RESPONSIBILITIES

Assist the dispatch team in daily activities, including but not limited to:

· Assist in the daily bookings of trucks and coordination of schedule

· Answer incoming calls as necessary

· Complete locate forms

· Arrange manifests

· Ensure job details are correct

· Organizing client information, dump sites, etc.

· Communicate pertinent information to clients, co-workers, field staff, etc.

· Administrative tasks associated to billing, time sheets, and general operations

· Follow all legislation and regulations set out by the Occupational Health & Safety Act

· Other duties as required

QUALIFICATIONS

· Previous scheduling or dispatch experience

· Strong working knowledge of Microsoft Office applications such as Outlook, Word, and Excel

· High organizational skills

· Strong customer service skills

· Ability to work under pressure

· Multi-tasking

· Team-player attitude

· Previous experience or knowledge of the construction industry is an asset

Reference ID: Dispatcher Jan 2021

Job Types: Full-time, Permanent

Responsibilities:

  • Drive and operate Hydro Vac Trailer
  • Ensure safe and efficient transportation in hauling hydro vac disposal material
  • Ensure proper maintenance of vehicles and equipment
  • Attend safety meetings
  • Attend, comply and complete any necessary training
  • Follow all legislation and regulations set out by the Occupational Health & Safety Act and Super Sucker Hydrovac Service Inc.’s Policies & Standard Operating Procedures

Job Requirements:

  • Licensed and experienced AZ Driver
  • Proven leadership skills
  • Safety oriented
  • Self-motivated

Schedule:

  • Evening/Night shift
  • Full-time or Part-time opportunity available

Job Posted: April 2019

Please contact us if you require an accommodation during the recruitment process.

WHY JOIN OUR TEAM?

  • Competitive wages, benefits, and RRSP options
  • Supportive, team atmosphere
  • Exciting employee initiatives such as Health + Wellness programs and Reward + Recognition programs.