CAREERS

JOB SUMMARY 

Reporting to the Director of Operations, the Operations Manager works to ensure that the work performed by Super Sucker Hydro Vac Services Inc. is completed in a timely, safe, efficient, and productive manner to meet and exceed our customer requirements through leading the operations team and while managing the operational costs to ensure profitability. The Operations Manager will effectively and efficiently manage the development and direction of the operations teams while building relationships and ensuring the integration of strategic plans with the company plans and goals.  

We are looking for a strong and experienced people leader to drive the strategic direction for the operations teams. If you feel this is you and that demonstrate our core values of embrace humility, seek understanding, and work toward improving please continue reading to learn more about this exciting opportunity with Super Sucker Hydro Vac Services Inc. 

KEY RESPONSIBITLIES 

• Responsible to exemplify the company’s core values through all interactions with both external clients and internal teams.  
• Ensure that the highest level of customer service and customer satisfaction is achieved through driving a customer focused culture and holding teams accountable to the top standard.  
• Execute the operations strategy to achieve key business results.  
• Lead, manage and accountable for the operational team. 
• Hold teams accountable by driving performance through KPI’s and excellent customer service. 

• Drive a safety focused culture and hold teams accountable when established safety standards are not upheld.  
• Promotes and protects the company brand, services, benefits, values, and reputation through interactions with employees and clients.  
• Execute a service and customer solutions team culture that promotes exceptional client experience and value-added service solutions. 
• Responsible for managing and developing employees in accordance with the company’s core values, the performance management program, including the identification and retention of and investment in top talent. 
• Responsible for collaborating with all internal teams throughout the company to create a strong culture of creating operational efficiencies throughout daily tasks.  

• Other duties as assigned.  

Business Unit Responsibilities  

• Managing monthly reports and field reports to ensure compliance with H&S policies, procedures, MOL and COR initiatives. 
• Ensure that all communication with safety is responded too, followed up and improvements are implemented. 

• Working with Production, Fleet Manager, and Field Operations Manager to exceed expectations in integrating service requests, personnel, and equipment to improve KPI’s in relation to driving revenue and controlling costs. 
• Demonstrate positive leadership and establish and maintain strong business relationships with key clients. 
• Responsible for managing, reviewing, and controlling all operational costs.  
• Departmental budget preparation and conducting monthly financial assessments. 
• Reduce non billable work, excess direct labour costs and increase utilization across all service types. 

• Recommend new process development and ensure employee hours are managed, including; overtime, seasonal allocation, on call, emergency. 
• Organize and assign department priorities. 
• Responsible for fleet availability.  
• Heavily contribute and participate in CBA negotiations with Director of Operations, Senior Vice President and Director of People & Culture.  
• Responsible for working with Production and Field Operations Manager to ensure a progressive recruitment program is in place to maximize fleet utilization.  

• Working closely with human resources department to implement, uphold and ensure that policies are followed by management and field staff. 
• Manage process change to be proactive with client challenges. 
• Ensure that Production and Field Operations Manager are working closely with sales team to problem solve, improve and maximize the fulfillment of revenue opportunities. 
• Stay up to date with industry updates and knowledge through events, webinars, etc.  
• Other duties as assigned.  

QUALIFICATIONS 

• Minimum of 7-10+ years’ experience in a leadership role, preferable in construction operations.   
• Experience in overseeing a CBA environment.  
• Post-secondary education in business or related field of study. 

• Excellent communication, decision making, leadership, and teamwork skills. 
• Proven leadership through continuous improvement initiatives. 
• Sound analytical thinking, planning, prioritization, and execution skills. 
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills. 
• Strong ability to lead and establish influence both with internal teams and external clients.  

SCHEDULE & WORKING CONDITIONS 

• 42.5 hours/week. Available and accessible by phone and email after regular business hours. 
• Flexible schedule to meet with clients and employees outside of regular business hours.  
• Mix of an office environment and on the road environment meeting with employees and clients. 

Job posted September 2022