CAREERS

JOB SUMMARY

The Customer Service Representative/Inside Sales (CSR) is responsible for providing professional customer service to “Super Sucker Hydro Vac Services.” (SSHV) The CSR is the first point of contact for the company’s current and prospective customers. In this role, the CSR will provide clients with a clear understanding of services, respond to all customer inquiries, and demonstrate a commitment to providing the highest level of service from start to finish.

KEY RESPONSIBITLIES

1. Obtain and input all Service details for following day(s) jobs to ensure all aspects of work considered (equipment/staffing/training etc.)
2. Take all incoming phone calls from clientele and direct as appropriate, ensuring a smooth and professional customer experience upon phoning SSHV.
3. Maintain constant awareness of service availability (schedule) in order respond to clients effectively while maximizing serviceability.
4. Provide pricing to clients upon receiving job scope and service request.
5. Initiate, follow up and gather feedback from clients on services provided through use of on-site client survey.
6. Address any/all client inquiries and provide effective and timely communications – Accounts Receivable, operational, training etc.
7. Work with Clients to complete Onboarding and Credit Card confirmation and pushing net30 terms where appropriate.
8. Work with Supervisors, planning office team, and sales team to drive proactive efforts in servicing clients.
9. Be able to complete and approve sales orders for assigned clients. (Non-Project)

SCHEDULE & WORKING CONDITIONS

• 44 hours/week in office environment. Hours may vary based on day-to-day challenges.
• The employee will also be required to be available during off hours based on client needs.

CSR/ Inside Sales Coordinator – Hamilton, ON – Indeed.com

Job Posted: July 2021

JOB SUMMARY – This position is located in Ancaster

The Dispatcher effectively coordinates and schedules availability of required equipment (hydrovac, coring, and auxiliary operations), crews, and job specifications as necessary. They communicate scheduled jobs, respond to job inquiries, and work with various departments to ensure proper details for jobs are recorded.

KEY RESPONSIBILITIES

Assist the scheduling and dispatch team in daily activities, including but not limited to:

· Assist in the daily bookings of trucks and coordination of schedule

· Answer incoming calls and emails as necessary

· Complete locate forms

· Working with other departments to schedule staff and equipment

· Assembling a schedule for all staff and equipment for next day and future planning

· Arrange manifests

· Ensure job details are correct

· Organizing client information, dump sites, etc.

· Communicate pertinent information to clients, co-workers, field staff, etc.

· Administrative tasks associated to billing, time sheets, and general operations

· Follow all legislation and regulations set out by the Occupational Health & Safety Act

· Other duties as required

QUALIFICATIONS

· Previous scheduling or dispatch experience

· Strong working knowledge of Microsoft Office applications such as Outlook, Word, and Excel

· High organizational skills

· Strong customer service skills

· Ability to work under pressure

· Multi-tasking

· Team-player attitude

· Previous experience or knowledge of the construction industry is an asset

This is a non-unionized role

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends

Experience:

• dispatch: 1 year (required)
• scheduling: 1 year (required)
• Construction: 1 year (preferred)
• Customer service: 2 years (required)

Work remotely:

• No

Indeed Link

JOB SUMMARY

The Field Operations Manager is responsible for managing, coordinating, and directing day to day on-site operations. The Field Operations Manager will manage and provide input to Field Supervisors regarding solving problems, meeting regulatory requirements, and achieving objectives. This individual must have excellent problem-solving skills, including responding to operational issues, solving interpersonal issues between employees and implementing proactive strategies to meet business objectives and client satisfaction.

KEY RESPONSIBILITIES

· Manage field operations. Primary responsibility for daily efficiency of field staff and field operations.

· Participate in Leadership initiatives and drive company values and core focus throughout all field operations.

· Responsible for managing field staff regulatory compliance when out of the yard, oversight and enforcement of H&S compliance, MTO, MOE, tailboards, pre-trips, etc. Address and follow through on developing and closing corrective actions.

· Working with Health and Safety, Manage and implement Quality Assurance program.

· Oversee job site inspections, audits and corrective actions stemming from monthly reports.

· Oversee new hires, orientation, Training, and development of field staff. Coordinate, meet, identify supervisors prior to on boarding staff.

· Responsible for overseeing yard and equipment management for Quality assurance purposes.

· Responsible for overseeing all Field operations supervision (geographically) and staff assignments daily/weekly.

· Proactively engage clients with respect to operational expectations and potential/current challenges and ensure follow through with billing, sales, and customer service.

· Coordinate and oversee (visit, delegate duties) high risk jobs identified through personal review of schedule and discussion with Production, as escalated by on site job details, scheduling or sales requests. Review all jobs and identify potential field ops challenges. Releasing supervisor, or personally heading to site.

· Develop, utilize and identify trends, issues and areas for improvement and provide daily, weekly objectives associated to annual OKR’ that drive company objectives.

· Review weekly reports and chair weekly meetings with team, ensuring standards, policies and procedures are maintained and enforced.

· Identify areas of strength (employees, projects, incidents) and respond.

· Manage and oversee the compliance of company policies and procedures.

· Other duties as required.

QUALIFICATIONS

· Previous experience or knowledge of the construction industry is required

· 3+ years of Construction Management experience in a Union environment an asset

· Strong awareness of OHSA as it applies to the construction industry

· Staff and Client management experience in the Construction Utilities background

· Strong communication skills and working knowledge of Microsoft Office applications such as Outlook, Word, and Excel

· High organizational and multi-tasking skills

· Ability to work under pressure

· Team-player attitude

Reference ID: FOM

Job Types: Full-time, Permanent

Benefits:

• Company car
• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Thank you to all applicants. Only applicants moving forward in the recruitment process will be contacted.

Job Posted: Sept 2021

Indeed Link

We dig a little deeper. Because our standards are higher – in safety, equipment and employee practices – we’re the right choice for hydro vac excavation services by the construction industry, engineering firms and public utilities of Southern Ontario.

WHY JOIN US?

• Competitive wages, benefits and RRSP options
• A supportive team atmosphere and exciting employee initiatives
• Be part of a growing company that rewards hard work and invests in its people and equipment
• Extensive training provided

JOB RESPONSIBILITIES & DUTIES

• Safely perform hydro vac excavation on job sites across Southern Ontario
• Provide excellent customer service as you represent the Super Sucker brand
• Troubleshoot issues and equipment, including preventative maintenance
• Opportunity to perform various support work connected to excavation including the operation of equipment such as coring trucks, cement mixer trucks, slinger trucks and suction excavators
• Follow all legislation and regulations set out by the Occupational Health & Safety Act and Super Sucker’s Policies & Standard Operating Procedures

JOB REQUIREMENTS

• Safety oriented, team-player attitude and a willingness to learn
• Applicants with a DZ license will be considered for a Driver position
• AZ license is considered an asset
• G license required for the Operator position

Thank you to all applicants. Only applicants moving forward in the recruitment process will be contacted.

Job Posted: July 2021