CAREERS

Summary

The Sales Rep is responsible for providing prompt, courteous and knowledgeable service to clients and customers. The Sales Rep is expected to meet and exceed personal sales objectives by pursuing and developing prospective customers, leading to future sales. This individual will also manage existing client relationships and maintain a professional image of the company.

Core Competencies

• Customer Focus
• Effective Communication
• Energetic
• Negotiating
• Team Work
• Adaptability / Flexibility
• Problem Solving
• Creative and Innovative Thinking
• Accountability and Dependability
• Independent
• Ethics and Integrity

Job Duties

• Analysis, research, organize, harvest, and develop customers / prospects in assigned territory
• Visit a minimum of 20 customers in person per week; offices or jobsites
• Track sales activity daily in CRM system and provide report weekly
• Expand list of assigned customers by developing relationships with additional active accounts in your territory
• Grow revenue of existing accounts assigned to you by increasing rates and adding auxiliary services
• Qualify new sales opportunities through market research and identify potential clients
• Work with inside sales to develop a minimum of 4 new customers per month
• Prepare and deliver lunch and learn style presentations to a minimum of 3 customers per month
• Provide sales information, quotes, and support to clients and prospects
• Answer incoming calls from potential clients. Be available 7am to 7pm daily for phone calls from clients.
• Prepare, track and monitor tender submissions & bid packages in your territory
• Maintain a high level of service to existing customers; managing the customer relationship from contract execution through delivery to after sales service; and soliciting referrals from these customers, where possible.
• Attend trade shows and industry events; always maintain professionalism, tact, diplomacy and sensitivity to represent and portray the company in a positive manner
• Keep up to date on new products and services, competitors, and industry activities
• Keep accurate sales reports and database information utilizing the CRM software
• Assist in the billing process and generate data used for KPI’s
• Assist with targeted sales marketing campaigns

Job Requirements

• Post-secondary education in business or related field of study
• Responds positively to pressure and a fast-paced environment
• Competitive, persuasive and driven to get things done
• Outgoing and people-oriented
• Customer service focused
• Effective presentation skills and positive communication skills
• Proficient with Microsoft Office and CRM Software
• Sales experience is considered an asset

Work Conditions

• Monday to Friday between 7:00 a.m. and 5:00 p.m. Must be available and accessible by phone and email after regular business hours
• Flexible schedule to meet with customers outside of regular business hours
• Frequent local travel is required, often up to several hours of driving per day
• Ability to visit all company facilities and attend meetings throughout Ontario
• Required to keep daily log of kilometers

JOB SUMMARY

The Customer Success Manager is responsible to ensure our clients receive the highest level of customer service through implementing and leading the customer success strategy for Super Sucker. The manager will work with all internal teams within Super Sucker to ensure they have a customer and revenue focus and meet the company standards when interacting with their customers.

KEY RESPONSIBITLIES

• Responsible for ensuring that all our clients receive the highest level of customer satisfaction by developing, implementing, and leading a data-driven customer success strategy.
• Gain a full understanding of the client needs for Super Sucker through completing a gap analysis, project reviews, and gathering customer feedback to ensure our services are meeting the clients service expectations and our revenue goals.
• Lead the evaluation, selection and implementation of best-in-class client success infrastructure.
• Monitor and report on the overall wellbeing of clients, by tracking key metrics and documenting all feedback and recommendations from our clients to help shape future decisions.
• Report on key business and operational activities related to how we improve the overall customer service experience while delivering on key metrics.
• Lead, manage, and accountable for the success of the customer service team.
• Responsible for collaborating with internal teams throughout Super Sucker to create a strong culture of customer focus and retention.
• Develop new programs to improve the customer service experience and improve on department efficiencies.
• Work with the sales & marketing teams to drive revenue.
• Other duties as assigned.

QUALIFICATIONS

• Minimum of 5+ years’ experience in customer service and 3+ years in a customer service or sales leadership role, preferably in the construction industry.
• Post-secondary education in business or related field of study
• Natural and strong ability to problem solve while maintaining a high level of customer satisfaction.
• Data-driven decision-making approach to help improve customer performance and relationships.
• Robust business acumen to help drive business goals and established OKR’s.
• Strong ability to lead and establish influence both with internal teams and external clients.
• A passion for helping customers and the team succeed.

SCHEDULE & WORKING CONDITIONS

• Monday to Friday, available and accessible by phone and email after regular business hours.
• Flexible schedule to meet with customers outside of regular business hours.
• Office environment, sitting behind a desk for long periods of time.

Responsibilities:

• Drive and operate Hydro Vac Trailer
• Ensure safe and efficient transportation in hauling hydro vac disposal material
• Ensure proper maintenance of vehicles and equipment
• Attend safety meetings
• Attend, comply and complete any necessary training
• Follow all legislation and regulations set out by the Occupational Health & Safety Act and Super Sucker Hydrovac Service Inc.’s Policies & Standard Operating Procedures

Job Requirements:

• Licensed and experienced AZ Driver
• Proven leadership skills
• Safety oriented
• Self-motivated

Schedule:

• Evening/Night shift
• Full-time or Part-time opportunity available

Job Posted: April 2019